Health care is changing—its delivery, its structures, even its underlying phi- losophy. Wellness, rather than sickness, is now the focus of government concern. The patient experience of health and well-being, rather than the physician’s interpretation, is now central, and patient expectations are measured, communicated, and meaningful for fnancial success. Smaller health care organizations are banding together to become larger health care systems because fnancial effciencies dictate such collaborations. Data are abundantly available to track various aspects of care. All these changes encourage new ways of thinking about health care and the organizations that deliver that care; those professionals who hope to understand and thrive in this new environment require quality tools, techniques, information, and education.