Crisis management represents a multidisciplinary topic in many sciences. Social sciences, state affairs, medicine, engineering and many others are interested to handle unforeseen major great impact events. The paper presents some differences and common topics of crisis management using two different approaches. The first is Public Relations (PR), as part of the communication sciences; and the second is the Holonic Multi-Agent (HMAS) Concept, which is a research topic belonging to software engineering and computational sciences. We have two different approaches, but one common goal: providing the feasible support for the crisis management team under abnormal working conditions. Dealing with the holonic approach, the paper suggests a centralized distributed crises management, a non-linear approach in which the human factor’s intuition, skills and expertise are key elements.
Crisis situations can happen everywhere, anytime, to everybody. Crises are part of each-day life, but we are set to believe that these unexpected events will not happen to us. This is valid for us as individuals, but also for the organizations, as well. If unpredictable situations occur, humans by instinct try to solve the situation and/or get out of it. In the case of organisations where hundreds and thousands of people might be involved the situation gets more complicated. This might lead to uncontrollable collective behaviour. The unexpected collective behaviour of complex systems is called emergent. In the case of those systems in which beside the human operators there are highly automated technologies with computers, robots, intelligent machines and other devices to handle a crisis situation it is
even more complicated. System and software engineers, human resource specialists, managers, PR practitioners and many other experts work together to be prepared for the unexpected. We’ll mean here by crisis a sudden emergency event that causes serious damages and might have major consequences to the future of the company. This restricted definition of the crisis overlooks those situations when the unexpected event has impact only at the level individuals or a small group of people, and also ignores those situations that must be handled by governmental authorities. In our case in the stake is the survival of the organization, regardless of its size and the causes of the crisis in which it might be involved.
Publisher : ELSEVIER
By : Levente BAKOS
File Information: English Language/ 8 Page / size: 343 KB
سال : ۱۳۹۶
ناشر : ELSEVIER
کاری از : Levente BAKOS
اطلاعات فایل : زبان انگلیسی / 8 صفحه / حجم : KB 343