In this activity, the student will be configuring the Cisco IP Phones we will be using in these labs. You will also be configuring accounts for JTAPI Users, Agent, and Supervisor. After completing this activity, you will be able to meet these objectives: „ Add Cisco IP Phones for Labs „ Add user accounts for JTAPI Users, Agent, and Supervisor „ Add a CTI Route Point These are the resources and equipment that are required to complete this activity: „ The CCMIPIVR VM powered up and pre-loaded with Cisco Call Manager and IPIVR loaded co-resident. The CCM and IPIVR are installed and licensed with only the JTAPI user admin configured as an administrator for the IPIVR.