• Analysing customer based-taliem-ir

    Analysing customer based airline brand equity: Perspective from Taiwan


    This research develops and examines a customer-based Airline brand equity (CBABE) model and examines the mediating effects of Airline brand reputation on the relationship among CBABE and Airline brand trust. By means of structural equation modelling (SEM) analysis, the four dimensions of CBABEAirline flight service quality, Airline brand affect, Airline brand awareness and Airline brand associationare recognized to have positive effects on Airline brand reputation. Besides, it is established that Airline  brand affect, customer self-congruence, Airline brand awareness and Airline brand reputation has a positive effect on Airline brand trust. The data collected was analysed using 7 Likert scale instrument  and this researchprovides insight into effective strategies that can be used to increase Airline brand trust and protect Airline brand reputation for an Airline. Based on the outcomes obtained from the relationship between CBABE, Airline brand reputation and Airline brand trust, the study confirms  substantialdifference among the groups deliberating to the customer purpose of air travel that is associated to CBABE dimensions. The findings provide enriched understanding of intricate psychological process involved in air travel customer selection criteria for an Airline or Airline industry.

  • Branding within B2B Sales-taliem-ir

    Branding within B2B Sales


    This chapter offers insights into one of the most influential aspects of external branding, namely, randing within business-to-business (B2B) sales. In particular, the authors of this chapter claim that B2B sales are indispensable for the growth and existence of a brand. The special attention of this chapter is focused on sales personnel, as representatives of firms and carriers of branding. In  otherwords, the impact of sales personnel on branding in a B2B context is presented theoretically and examined empirically. The chapter thereafter offers an interesting case study of Logomo, a cultural venue in Finland, specializing in selling customized space to companies, as well as organizing different kinds of public events. Through a combination of theory and practice, the authors demonstrate the importance of branding within B2B sales and conclude by providing specific implications for practitioners.

  • Building Customer-based-taliem-ir

    Building Customer-based Brand Equity of Domestic Brands: Role of Brand Equity Dimensions


    The purpose of this study is to develop a reliable scale for measuring the customer-based brand equity (CBBE) and empirically test Aaker’s model for determining the role of CBBE dimensions in building  rand equity for local brands in the Indian smartphone market. A multistep study involving exploratory factor analysis and linear regression was used. A total of 288 actual Indian smartphone users evaluated different smartphone brands, that is, both local and international. The empirical findings suggest that CBBE for smartphones consists of four dimensions, that is, brand association, brand awareness, brand loyalty, and perceived quality, and that Aaker’s model of CBBE is generally supported. The findings suggest that brand awareness, brand association, perceived quality, and brand loyalty are not all influential dimensions of brand equity in the Indian smartphone market. Perceived quality and brand associations were found to have a positive and significant impact on brand equity with the impact of perceived quality being more profound than brand associations. Brand awareness and brand loyalty were not significant contributors to brand equity. Significant differences were found between perceived brand equity dimensions of local and global brands. This study adds value to the growing body of literature on CBBE and its creation by incorporating brand personality measures. The reliable measures developed in this study will help scholars and managers to monitor brand equity on a continuous basis.

  • Consumer Perceptions-taliem-ir

    Consumer Perceptions of Luxury Brands: An Owner-Based Perspective


    To deepen theoretical and practical understanding of consumers’ perceptions of luxury brands, prior marketing literature has investigated the financial, functional, individual, and social dimensions of the luxury value construct. However, it has not considered the owners of luxury brands or detailed the moderated effects of luxury value on related attitudinal outcomes. To address this gap, this study draws on an existing second-order conceptualization of luxury value to introduce and empirically examine an extended conceptualization of the owner-based luxury value (OBLV) construct. The study draws on brand equity theory to offer a conceptual model of the attitudinal outcomes of OBLV in terms of brand loyalty, brand attachment, brand community behavior, and brand engagement. Using unique data from 452 actual owners of three luxury brands (Cartier, Louis Vuitton, and Prada), the authors confirm the predicted attitudinal outcomes of OBLV and reveal moderating effects of awareness of counterfeit existence. Their findings provide new insights and implications for luxury brand research and luxury brand managers. The research provides a richer understanding of OBLV and yields important managerial insights into how to influence luxury-seeking consumers’ perceptions of, and attitudes to, luxury products.

  • Consumer reactions to corporate-taliem-ir

    Consumer reactions to corporate social responsibility: The role of CSR domains


    Based on the central premise that corporate social responsibility (CSR) actions are inherently moral acts, we draw upon moral foundations theory to investigate the extent to which consumers’ moral foundations affect their pro-company behaviors based on CSR domains. In two studies, our results reveal that when consumers’ moral foundations are congruent with CSR domains, positive pro-company behaviors increase. Moreover, this congruency effect is observed only in positive CSR actions but not in CSR lapses. Lastly, we introduce consumercompany identification as the underlying process driving the consumer-domain congruence effect on procompany reactions. Theoretical contributions and practical  mplications for marketers are discussed.

  • Employee brand engagement-taliem-ir

    Employee brand engagement on social media: Managing optimism and commonality


    This article considers how employees engage with B2B firms on social media, a topic that is largely overlooked in the extant brand engagement literature. Using the results from a large-scale study of employee brand engagement on social media, two key drivers of employee brand engagement are  identified using thecontent analysis tool DICTION–—namely, optimism and commonality. Employees of top-ranked and -rated firms express higher levels of optimism and commonality in their reviews of their employers on social media than do their counterparts in bottom-ranked and -rated firms. This permits the construction of a 2  2 matrix that allows managers to diagnose strategies for increasing or improving employee brand engagement. This creates four different kinds of employee brand  engagementsituations, and offers human resources and marketing managers different strategies in each case. We demonstrate how practitioners and scholars can shed new light on the way stakeholders engage with brands.

  • Examining the antecedents-taliem-ir

    Examining the antecedents of sport team brand equity: A dual-identification perspective


    Although the practice of building brand equity in the context of professional sport teams is popular, the formation of sport team brand equity in the sport marketing literature is still relatively unknown and  incompletely understood. In this study, the authors propose a dualidentification model to examine the formation of sport team brand equity in an Asia-based professional team sport setting. Baseball fans (N = 548) of the Chinese Professional Baseball League (CPBL) in Taiwan participated in the self-administered survey. A Partial Least Squares Structural Equation Model analysis revealed that marketplace characteristics (including group experience, salient experience, team history, and fan rituals) and brandidentified-related factors (including self-congruity and team brand prestige) were significantly related to identification with sport team and identification with sport team brand, respectively. In turn, both identification with sport team and identification with sport team brand were significant predictors of sport team brand equity. These findings highlight the importance of studying a dual-identification model in order to understand how sport team brand equity forms and suggest implications for sport team managers.

  • Influence of brand equity-taliem-ir

    Influence of brand equity on the price premium for private labels in fresh produce: A contingent valuation survey


    In recent years, premium private labels for fresh produce grown with reduced use of synthetic pesticides and chemicalfertilizers have been developed by Japanese general merchandise stores. In this paper, the brand equity factors that affect willingness to pay (WTP) for private label vegetables are identified using the  contingent valuation method. We consider four key dimensions of brand equity, namely brand awareness, brand loyalty, perceived quality, and brand associations. We find that brand loyalty factors based on the psychology of consumers who seek value-added vegetables with health and safety characteristics have the largest effect on the WTP premium. Providing shoppers with clear information about the key product attributes of reduced use of synthetic pesticides and chemical fertilizers is particularly important to generate brand equity for private label vegetables. [EconLit citations: Q130, M310].

  • A comparison of social media-taliem-ir

    Influence of integration on interactivity in social media luxury brand communities


    Luxury brand marketers have recently turned their attention to customer-driven social media communities devoted to their brands. The key concepts of integration and interactivity provide the theoretical foundation to investigate social media luxury brand communities (LBCs). Data were collected from 252 luxury brand Facebook fan page members in South Korea. The study examines the effects of: (1) LBC integration on interaction as a process; (2) interaction as a process on perceived interactivity of LBCs; and (3) integration and interactivity on attitudes, brand loyalty, and purchase intentions. The findings confirm: positive effects of LBC integration on interaction as a process and positive effects of interaction as a process on perceived interactivity of LBCs. The results also confirm the effects of interactivity on brand attitude, brand loyalty, and purchase intentions. It is the first to offer a theoretical framework to analyze social media LBCs using the key concepts of integration and interactivity.

  • Influence of interfirm brand-taliem-ir

    Influence of interfirm brand values congruence on relationship qualities in B2B contexts


    Adopting a new perspective of brand values, this study explores the influence of brand values congruence between buyers and sellers on relationship qualities in B2B contexts. To expand knowledge on this issue, the authors introduce the construct of brand identification to explain how brand values congruence exerts influence. The results show that self-enhancement congruence and self-transcendence congruence positively affect brand trust, word of mouth, and value co-creation through the mediating role of brand identification. In addition, brand sensitivity positively moderates the effect of self-enhancement congruence on brand trust, word of mouth, and value co-creation through brand identification. However, the mediated moderation effect disappears in selftranscendence congruence. On the basis of these findings, the authors present implications for B2B companies with regard to developing effective branding strategies in accordance with brand values.

  • Positive Effects of Disruptive-taliem-ir

    Positive Effects of Disruptive Advertising on Consumer Preferences


    Advertisers want to get consumers to love the advertised products, but they often try to do this by nnoying  hem with unwelcome and disruptive advertising. This creates a possible contradiction between the negative feelings elicited by the advertising and the positive feelings the consumers are supposed to develop towards the advertised products. One may assume that the negative feelings towards annoying advertising are transferred to the advertised brands. This assumption was tested in a series of five experiments. Participants were disrupted by annoying pop-up ads while playing a popular computer game. In a two- alternative forced choice (2AFC) test, participants were required to choose between advertised and new brands. The advertised brands were preferred over the new brands, even though the ads were perceived as annoying. The positive effects of disruptive advertising can be attributed to the enhanced fluency of advertised brands. These findings demonstrate that disruptive advertising can be effective in increasing brand preferences, which may help to explain the widespread use of this type of advertising in practice. However, before recommending the use of disruptive advertising, it should be taken into consideration that it may also have undesirable side effects such as increasing advertising avoidance.

  • SME brand identity-taliem-ir

    SME brand identity: Its components and performance effects


    Purpose – The purpose of this paper is to examine the performance effects of brand identity in small and  medium-sized enterprises (SMEs). Design/methodology/approach – The authors examine whether brand identity mediates the relationship between brand orientation and brand performance, and further, whether brand performance leads to better financial performance. The authors also study whether these performance effects are moderated by customer type and industry type. Differing from earlier research, this study analyzes brand identity through its constituent components: brand values, brand vision, and brand  positioning. The data includes altogether 721 effective responses from Finnish SMEs. Structural equation modeling is used for testing the research hypotheses. Findings – Brand positioning and brand vision have a direct positive effect on brand performance, which in turn positively affects financial performance. Brand orientation drives the components of brand identity. Importantly, there is variation in some of the relationships between brand orientation, brand values, brand vision, and brand positioning across B2B firms and B2C firms, and across firms in service industries and in production industries. Research limitations/implications The research is based on a single-country sample. Including additional factors to the model with the potential to moderate the described relationships is also called for. Future research could also consider new potential brand identity components currently not addressed in the paper. Originality/value –  This paper contributes to the literature by increasing the knowledge of SME branding.

  • Understanding Emotions-taliem-ir

    Understanding Emotions in B2B Branding


    This chapter focuses on the importance of emotions, as a notable part of corporate branding in a business- to-business (B2B) context. Since the issue of emotions has often been neglected in B2B branding research, the chapter focuses on ascertaining what kind of emotional differences exist in B2B, compared to B2C context. It also explores how rational versus emotional impressions affect decision-making processes in business environment, and whether the B2B sector can turn emotions into an advantage in corporate branding. The qualitative case study is conducted, focusing on the Suomen Henkilo¨ sto¨ talo Company. The case offers interesting findings and managerial contributions by highlighting both emotional decision making and the importance of business relationships for strengthening the position of the company in its business market.